Purchasing new flooring is an exciting step!  In order to properly prepare for the installation of your new purchase, we've detailed some important information to make the process easier for you.

Preparation is the key. We want you to be as knowledgeable and as well prepared as possible for the installation of your new flooring. It will make the day easier for you and your home, and proper preparation ensures efficiency for our installer. When it's all finished, you will have an enjoyable floor covering experience for years to come!


Prior to Installation:

Furniture is the first step as you prepare for installation.  Remove all furniture and any other objects or materials from the area where the installation will take place.  Arrangements can be made to have our installers move your furniture.  Please note that additional charges will apply.

You'll also need to empty the contents from closets in the space and remove any other clutter.  If our installers will be moving the furniture, you are responsible to empty china cabinets, drawers, etc. prior to their arrival.


Be aware that the area of installation should be climate controlled (air conditioned or heated).  Indoor humidity should be maintained between 45% - 65%.


Next, address your present floor covering. Please decide how your current flooring will be taken up and disposed of.  This can be a time-consuming and messy task.  We will be happy to discuss removal options with you.  We recommend that you talk with us about the cost and method of disposal.

If you prefer to remove your present floorcovering yourself, do it at least one day prior to installation to allow for cleanup and floor preparation.  If removing old carpet, please leave tack strips in place and pull the staples out of the floor from the original pad.


Consider your options regarding the trim. In many cases, moldings and baseboards need to be removed for installation.  Our installer may do this, at an additional charge.  Please note...they will not be responsible for breakage due to dry or brittle wood.


Next on your list is subflooring. The existing subfloor may need to be prepared to receive your new flooring material, or a new subfloor may be required.  We suggest you discuss this with us, and - if subfloor work is necessary - that it be done by professionals.  In most cases, it is important that the subfloor be as clean and as level as possible.


Make sure you have a door plan. When your new floor is installed, the possibility exists that the doors - especially closet, bedroom, and basement doors - may not clear the new floor and swing free.

Our installers will remove doors in order to install the new floor and re-hang them, if possible.  They won't shave or cut down doors to ensure proper clearance.  Please check with us about this policy and any additional cost.  You may need to arrange for a qualified carpenter to provide this service after the installation of your new floor.


Be clear about the clean-up. Installing new flooring will produce waste.  In most cases, these materials are collected by our installer and disposed of at our warehouse facility.  Check with us before the day of installation if you have any questions about the clean-up, and if there are added costs.  If you need remnants of your new flooring, please make arrangements prior to your installation.

Know in advance that flooring installation is sometimes messy.  Our installers will clean up after themselves, pick up installation materials and tools, and dispose of trash.  Please understand that restoring your home to its previous state will be your responsibility.  Expect your home to require a small amount of vacuuming, mopping, dusting, etc. or even touch up paint in some areas when our installers leave.



During Installation:

Installation day requires your presence. Be prepared to stay at home the day of installation and be available in case the installation crew has any questions.  Your presence will ensure that the correct flooring is intalled in the right areas.  Because it is difficult to estimate the length and circumstances of each job, we may not be able to give you an exact time of arrival for our installers.  We ask that you be flexible and keep in touch with us as necessary.


Keep your family safe. Our installers will use a variety of tools and techniques that can make the work area hazardous.  Please make sure that your children are kept out of the area on installation day.  Pets should be secured in another area of your home to avoid injury or escape.


Don't forget the walk-through. Prior to completion of the installation, we recommend that you walk through the job with the lead installer.  This will give you the opportunity to ask questions and be clear on any final details.


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Visit our showroom today for all the latest looks in hardwood, tile, carpet, and more.  There's no better time than now to update your flooring.  Let us help!

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Heath Flooring Concepts

785 Seaboard Drive,
Suite 103
Dallas, GA, 30132